The Rig Directory

Privacy Policy

Effective Date: 11 November 2026

At The Rig Directory, operated by Twisted, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following personal information when you contact us or submit an application:

  • Full name

  • Email address

  • Telephone number (where provided)

  • Postal address (where provided)

  • Social media links (if supplied)

  • Photographs and other content submitted for your directory listing

  • Proof of your charity donation, such as a receipt or screenshot. This is never published.

  • Any other information you choose to provide

We only collect personal data that you voluntarily provide.

How We Use Your Information

We use your personal information to:

  • Process Rig Directory applications.

  • Create and manage your directory listing.

  • Respond to enquiries and provide customer support.

  • Communicate with you regarding your application or listing.

  • Improve our services and website.

  • Comply with our legal obligations.

We will only use your information for the purposes for which it was collected.

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Consent – where you have given us permission to use your information.

  • Contract – where processing is necessary to provide a service you have requested.

  • Legal Obligation – where we are required to comply with applicable law.

  • Legitimate Interests – where processing is necessary for the operation and improvement of The Rig Directory, provided your rights and freedoms are not overridden.

Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary:

  • With trusted service providers who assist us in operating The Rig Directory.

  • With professional advisers where required.

  • Where required by law or a regulatory authority.

  • To protect our legal rights or prevent fraud.

Any third parties processing personal data on our behalf are required to comply with UK data protection legislation.

Our website is hosted in the UK by OVHcloud. Encrypted transfers of our backups, which may include personal data, are stored by Hetzner Online GmbH in Germany.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

While we take every reasonable precaution, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

  • Financial records are retained for 7 years where required by UK law.

  • We delete rejected applications, and the uploaded files from approved applications, 180 days after we review them. Details published on your listing are kept until you ask us to change or remove them.

  • Information that is no longer required will be securely deleted or anonymised.

Marketing Communications

If you choose to receive marketing communications, we may occasionally send you updates about The Rig Directory, Twisted projects, events or related services.

You may withdraw your consent at any time by:

  • Clicking the Unsubscribe link included in our emails.

  • Replying STOP to SMS messages (where applicable).

  • Contacting us directly.

Cookies

Our website uses only the cookies it needs to work, such as those that keep forms secure. We do not use advertising or analytics cookies. You can control or disable cookies through your browser settings, although forms may not work without them.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where applicable.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Withdraw your consent at any time where processing relies on consent.

  • Request a copy of your personal data in a portable format where applicable.

  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

For more information about your rights, visit the ICO website.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

The Rig Directory (Twisted)
Email: therigdirectory@twistedofficial.com

Postal Address:
124 City Road
London
EC1V 2NX

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the revised version will take effect immediately upon publication.